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Nepal’s first Nokia Care Centre inaugurated in Kathmandu

22 October 2008

 Nokia inaugurated its first Care Centre this morning at the fifth floor of Tamrakar Complex Mobile Plaza, Pako, New Road, Kathmandu. The opening of Nokia’s Care Centre aims to provide after sales service for all Nokia devices focusing strongly on exemplary customer service and fastest possible solutions. Conveniently located in the heart of the capital, the Care Centre is equipped to handle after sales service for Nokia users.

“Customer service is paramount to business success and it is an integral part of Nokia” commented Mr. Prem Chand, Managing Director of Nokia Emerging Asia (EA). “Nepal presents huge opportunity and potential for Nokia with regards to our growth strategy in Emerging Asian markets. We are committed to offer Nepali consumers best in class service and our first Care Centre in Nepal is a step towards that” Prem added.

“We are delighted to open a Care Centre in Nepal. We believe this will enable us to provide after sales support and service to the vast number of Nokia users in Nepal” said Mr. Riad Rouf, Care Manager of Nokia EA.

Through this centre, customers can avail Nokia’s globally acclaimed care services and also can claim warranty related services and solutions with global customer service standards.  The senior management of the Nokia Emerging Asia team, Nokia’s authorized distributors Neoteric and Paramount and officials of Care partner Nepal Himal Equipment Centre including Mr. Rajesh Mani Ghimire, Director were present at the opening.

 The Care centre is currently equipped with 16 trained personnel. Nokia has also set up five collection points at Birtamode, Birat Nagar, Janakpur, Narayanghat and Pokhra so that customers outside Kathmandu can avail the service of the Care Centre.

 Nokia has plans to open up more Care Centres in Nepal in coming months to offer Nokia users complete after sales service and solutions.

About Nokia

Nokia is the world leader in mobility, driving the transformation and growth of the converging Internet and communications industries. We make a wide range of mobile devices with services and software that enable people to experience music, navigation, video, television, imaging, games, business mobility and more. Developing and growing our offering of consumer Internet services, as well as our enterprise solutions and software, is a key area of focus. We also provide equipment, solutions and services for communications networks through Nokia Siemens Networks. www.nokia.com

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